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Teri Musick

Maximizing ROI with a value management office

October 6, 2025 In today's rapidly evolving federal landscape, agency leaders are no longer measured by mere activity, but by the tangible impact of their missions. This paradigm shift necessitates an innovative operating model that seamlessly connects mission objectives to outcomes and return...

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Frank Su

Managing complaint resolution with AI

September 30, 2025 In today's fast-paced world, the gap between promises and delivery can be a source of immense frustration, whether it's a company bungling an order or a government agency mishandling crucial benefits. Complaints are not just common; they are a call...

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Gaby Martin

Leveraging AI to Accelerate the Energy Transition

September 29, 2025 This article was originally published on Energy Central and is republished here with permission. Consider this CGI’s Voice of Our Clients results indicate that 36% of the organizations have implemented or are implementing traditional AI this year. National Grid is...

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Elissa Goad

Modernizing government ERP: Strategies for transformation in a time of accelerated change

September 16, 2025 In June 2025, CGI partnered with NASACT to survey challenges and opportunities in state government finance. The top three hurdles identified for ERP modernization were workforce shortages and hiring challenges, technical debt, and resistance to change. Let’s take a closer...

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Serenity Whatley

A customer-centric collections strategy that works

September 12, 2025 Today, the traditional collections playbook is falling short. In an environment marked by economic uncertainty and shifting regulations, aggressive call scripts, rigid repayment plans and one-size-fits-all strategies don’t just fall short—they backfire. They drive up costs, limit recovery and damage...

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Robert Kaehler

A new era for asset management: System consolidation

September 3, 2025 In today's fast-paced environment, the need for streamlined and efficient systems has never been more critical for federal agencies. In the disciplines of government property management and asset management, one theme stands out: system consolidation. The shift from siloed systems...

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Kerry Canfield

Three questions every Federal CFO should be asking about fraud, waste, and abuse prevention

August 29, 2025 Fraud, waste, and abuse (FWA) in government programs isn’t just a financial issue—it’s a credibility issue. And in 2025, under a renewed mandate from the Trump administration, federal Chief Financial Officers (CFOs) are being asked to do far more than...

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Liza Lunar

What I’ve learned from mergers and integrations: Three lessons companies can’t forget

August 25, 2025 After participating in mergers and acquisitions (M&A) over the past few years, I've come to realize that while every deal is unique, the patterns of success and failure are surprisingly consistent. Mergers are almost always driven by a compelling value...

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Al Fraser

Enhancing battlefield firepower with data

August 12, 2025 Modern warfare is a constantly evolving landscape where alliances shift, strategies adapt and technology advances, often rapidly. The U.S. military prides itself on being prepared for the next conflict, prioritizing modernization, readiness, adaptability and global presence. In the fast-moving landscape...