A large technology company’s collections department faced low contact rates, high call center dependency and operational inefficiencies. The work improved prediction accuracy and accelerated the client’s artificial intelligence (AI) and machine learning (ML) journey without deploying or upgrading systems. It...
The Bank is integrating a new global product into its Digital Omni Channel platform. The task involves working with the product team to define the product end points, and working with internal teams to integrate and enable end to end...
CGI is addressing these challenges through the use of artificial intelligence (AI) in debt collection and machine learning (ML), and this is creating new opportunities to improve the customer experience in collections.