Going beyond traditional outsourcing to drive enterprise-wide transformation

Rapid technological change and economic uncertainty are pressuring organisations to innovate and grow—while also cutting costs and improving operational efficiency.

Our proven partnership approach to tailored Managed IT Services helps our clients achieve the outcomes that matter most to them.

CGI Managed IT and OT services offer:

  • 40+ years of experience in application services for companies and government organisations across the globe
  •  A global delivery model prioritising local delivery first, while also offering onsite, onshore, nearshore, and offshore capabilities for optimal flexibility. Empowered local teams are backed by global resources - with a strong track record of quality delivery and high client satisfaction.
  • Managed Services domains which include Cloud, Security, Infrastructure and OT Services.
  • Close collaboration with key Alliance partners including ServiceNow, Microsoft, Google Cloud, AWS, UiPath, and OpenAI to drive digital innovation.
  • For clients with data sovereignty requirements, we offer secure, compliant and optimised managed services hosted entirely in-country, providing adherence to regulatory requirements.
  • Financial engineering: we deliver our managed services through value-driven financing arrangements and partnership models based on our clients’ unique business needs and pricing preferences.
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Managed service solutions to meet your needs

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Managed Infrastructure Services
  • Infrastructure Managed Services – the management and maintenance of your hardware, software, networks and data centres. Our unified infrastructure and application management services delivery approach combines people, processes and AI-powered technologies to achieve operational efficiencies.
  • Our ITSM frameworks are based on Information Technology Infrastructure Library (ITIL) best practices ensuring transparency, resilience, and cost control.
  • We provide secure, compliant, and cost-optimised global delivery centers with localised data residency options to meet data sovereignty requirements.
Managed Cloud Services
  • Partial or complete management and control of your cloud Managed Infrastructure Services – including migration, maintenance, security and optimisation for public, private, sovereign and hybrid cloud environments.
  • We have deep partnerships with the major cloud service providers: AWS, Microsoft, Google Cloud
Managed Security Services

As an experienced managed cyber security services provider (MSSP), via our Melbourne-based 24x7 Security Operation’s Centre (SOC), CGI provides our Australian clients with the expertise and capabilities required to implement and operate highly secure infrastructures.

  • Protective monitoring - Intrusion protection, encryption, log and firewall management
  • Advanced threat investigation – malware analysis, network traffic analysis, security analytics and digital forensics
  • Incident response – identify, contain, eradicate, recovery and follow up. Globally our Security Operating Centres (SOC) handle hundreds of millions of cyber events a day.

Our local team is supported by a global network of over 1,700 CGI security specialists.

Managed OT Services
  • OT Infrastructure Managed Services – the management and maintenance of your hardware, software, networks, applications and data centres.
  • Providing system monitoring, incident management, security patching, vendor management and help desk services.
  • Tracking and managing OT assets, including hardware, software, and configuration information. 
  • Compliance support to meet industry specific regulations and standards related to OT security and operations. 
  • We can manage the programming of Industrial Control Systems (ICS) (e.g. PLCs, RTUs and interfaces)
  • ICS cyber security monitoring
  • Organisational change management to uplift integration between traditional IT systems and industrial systems.
  • Implementation of Digital Twins and predictive maintenance solutions: using real-time data to optimise operations and reduce downtime.
IAOP 2025 Global Outsourcing 100 - Logo
19 years as a leader on the
IAOP - 2025 Global Outsourcing 100
32
delivery centres in our global network
45+
years of experience