Driving innovation to shape the future of water

The UK water sector is undergoing significant change. Ageing infrastructure, climate pressures, and rising demand are accelerating the need for faster, smarter responses. Technology is now central to reform, with digital transformation key to delivering the Independent Water Commission’s 88 recommendations.

For more than 30 years, CGI has been driving transformation across energy and utilities as a trusted partner to the sector. We support the water industry's long-term vision, aligned to Water UK’s 205 plan and national frameworks for sustainability - helping our clients accelerate progress towards a secure, net zero future.

Our work delivers sector-wide outcomes: smarter, more resilient infrastructure, improved customer experiences, and stronger environmental stewardship. By combining deep expertise in systems integration, AI, IoT, data analytics, geospatial technology, digital twins, cloud & hybrid IT and cyber security, we turn strategy into lasting impact.

water treatment facility

We help wholesalers build operational performance and regulatory resilience

CGI enables water wholesalers to modernise legacy environments, unlock actionable insights, and create smarter, more adaptive operations. Leveraging our expertise in digital, data and technology services, we help our clients improve their daily operations to deliver long-term value and measurable environmental outcomes.

We enable retailers to enhance customer experience and service performance

CGI helps water retailers navigate rising customer expectations, increased regulatory scrutiny and growing market competition. By modernising core platforms, we enable accurate billing and enhanced customer service. Combining deep sector knowledge with technology expertise, we support retailers in improving efficiency and delivering more responsive, customer-focused outcomes.

water dripping from tap

  

Collaboration at the heart of the water retail market

We design, build and operate the systems that power competitive utility markets globally. Partnering with Market Operator Services Ltd (MOSL) - the non-household water retail market operator in England – since 2015, we built and manage the Central Market Operating System (CMOS). Our collaboration has enhanced market data and digital capabilities, enabling over 1.2 million non-domestic customers in England and Wales to choose their water service retailers.

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Focused expertise

Sustainability
Artificial intelligence
Geospatial technology
Data analytics
Digital transformation

Solutions

CGI OpenGrid 360 for water
CGI Machine Vision
Water treatment watch
CGI GeoData360
CGI DataTwin360
Sm@rtering

Services

Managed IT services
Cyber security
Advisory services
Geospatial services

  

Water treatment facility

CGI Machine Vision

Build resilience and enhance asset performance by harnessing the power of AI, Machine Learning and edge computing. CGI Machine Vision enables automated video and image analysis of your assets to detect faults, reduce risks and improve performance across water sector infrastructure.

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Water treatment facility

CGI GeoData360

Make smarter, data-driven decisions with cutting-edge satellite imagery and geospatial data processed at scale. From catchment monitoring to flood risk modelling, CGI GeoData360 transforms complex data into decision-ready insight, helping you respond faster, plan smarter and improve environmental outcomes.

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view of water treatment center

CGI OpenGrid 360 for Water

Integrate data and applications with a single trusted view of your network to optimise asset and operational decision making. CGI OpenGrid360 is an innovative suite of solutions and services designed to help water network operators accelerate innovation and drive greater efficiency by unlocking the value of data.

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